![]() “Field service really is the last mile of customer engagement and it’s amazing how many folks are still using spreadsheets and paper forms.” “The Guided Set-Up really streamlines the process as far as helping companies get off the ground quickly without having to hire a consultant,” Rebecca Wettemann, analyst at Nucleus Research, told eWEEK. Over the course of several minutes, the wizard guides administrators through the process of configuring territories, job types and appointment booking windows to get their field service teams up and running. Salesforce says it has reduced the number of clicks needed to get started with Field Service Lightning by 66 percent on average. The built-in Guided Set-Up uses a visual wizard that walks administrators through a simplified set-up process. Salesforce is also leveraging its Trailhead learning platform to streamline the adoption of Field Service Lightning. For far too long companies have viewed field service as an afterthought,” Dana Chery, product marketing manager for Field Service Lightning, told eWEEK. “We believe the on-site experience can make or break the brand and our job is to make that experience easier every time. Salesforce launched Lightning Field Service a little over two years ago and has made several improvements to it since. Crew Scheduling should be especially useful for complex projects like the repair of an oil rig or the installation of a new elevator where staff with different expertise and skill levels are needed, according to Salesforce. The third key new feature is Crew Scheduling designed to make it easier for dispatchers to assign a team of workers to a job. Field technicians can also create return orders onsite on a mobile device when, for example, a service call reveals a faulty part and streamline the process of getting the part or item back to the factory for repair or recycling. The new module lets consumers schedule, for example, an appointment to have their cable TV box upgraded without having to call in and wait on hold to connect to the right person and sort out a time and date that works.Īnother new feature lets customers initiate a product return from a company’s website. One of the new features, Snap-ins Appointment Management, helps companies quickly add self-service appointment scheduling to their website. ** For students who complete the APS requirements and are requesting a certificate, please see attached " APS Checklist 2022 and follow the is rolling out several new features to its Field Service Lightning service that are designed to help technicians work more effectively in the field and make it easier for consumers to get the service they need. APS - FEMA Advanced Professional Series Certificate.PDS - FEMA Professional Development Series Certificate. ![]() 02/22), for registering NJOEM courses only. Please use the current NJOEM training registration link (EMMIT Rev. Please be sure to have a photo ID with you. When entering New Jersey State Police Division Headquarters, advise the gate officer you are attending an emergency management class at the ROIC. ![]() If attending a class at the ROIC, please plan to arrive early as you will have to pass through a security checkpoint. To schedule classes, please work with your NJ OEM Regional representatives, County OEM Coordinators, or contact the Training & Exercise unit directly. The NJ OEM Training & Exercise Unit remains committed to holding classes throughout various regions in the state. Please check back frequently as new classes are added throughout the year. Below is the current NJ OEM Emergency Management Training Schedule.
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